Refund & Returns Policy

Refunds and Returns Policy for EICOJOYA

Effective Date: January 17, 2025

Welcome to EICOJOYA (“Website”), operated by Eicopharmaceuticals (“Company,” “we,” “us,” or “our”). We value your satisfaction and aim to provide a seamless shopping experience. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds.

1. Products Covered

This policy applies to the following physical products sold on our Website:

  • Facial cleansers
  • Shampoos
  • Lotions
  • Makeup removers
  • Massage products

2. Eligibility for Returns

You may return products purchased from EICOJOYA under the following conditions:

  • Timeframe: Returns must be initiated within 14 days of receiving the product.
  • Condition: Products must be unused, unopened, and in their original packaging.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used skincare products
  • Products damaged due to improper use or handling

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at [email protected] with your order number, product details, and reason for the return.
  2. Await Approval: Once your return request is reviewed, we will provide approval and further instructions, including the return address.
  3. Ship the Product: Pack the product securely in its original packaging and send it to the return address provided. Include the return approval email or confirmation slip in the package.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping method to ensure the safe return of the product.

5. Refund Process

a) Conditions for Refunds:

Refunds will be issued under the following conditions:

  • The returned product meets the eligibility criteria outlined above.
  • The return is approved by our Customer Support team.

b) Refund Method:

Refunds are processed to the original payment method used during the purchase. If this is not possible, we will contact you to arrange an alternative refund method.

c) Timeframe:

Refunds will be processed within 14 days of receiving and inspecting the returned product.

6. Exchanges

We currently do not offer exchanges. If you wish to replace a product, please initiate a return and place a new order.

7. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us at [email protected] within 7 days of receiving the item. Provide clear photos of the product and packaging for verification. If verified, we will:

  • Provide a replacement at no additional cost, or
  • Issue a full refund, including return shipping costs.

8. Contact Information

If you have questions or need assistance, please contact us:

Eicopharmaceuticals
Maadi, 29 Al Tawfiq Tower
Mustafa Kamel Square, Street 9
Fourth Floor, Office 406
Email: [email protected]

We appreciate your trust in EICOJOYA and are committed to ensuring your satisfaction. Thank you for shopping with us!

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