Terms and Conditions for EICOJOYA
Effective Date: January 17, 2025
Welcome to EICOJOYA (“Website”), owned and operated by Eicopharmaceuticals (“Company,” “we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using the Website.
1. Acceptance of Terms
By accessing or using the Website, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you must not use the Website.
2. Eligibility
To use our Website and make purchases, you must:
- Be at least 18 years of age or have the consent of a legal guardian.
- Provide accurate and truthful information.
3. Products and Services
EICOJOYA offers the following products for sale: facial cleansers, shampoos, lotions, makeup removers, and massage products for the beauty and skincare niche (“Products”).
a) Product Descriptions
We strive to ensure that all Product descriptions, images, and prices are accurate. However, we do not guarantee that the information on the Website is error-free. In case of errors, we reserve the right to correct them without prior notice.
b) Pricing
All prices are listed in the relevant currency and may be subject to applicable taxes. We reserve the right to change prices without prior notice.
c) Availability
Product availability is subject to stock levels. We do not guarantee the availability of any Product listed on the Website.
4. Order Process
a) Placing an Order
To place an order, you must provide complete and accurate billing and shipping information. Orders are subject to acceptance by the Company.
b) Order Confirmation
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance.
c) Payment
We accept various payment methods, including credit cards, debit cards, and other options displayed on the Website. All payments are securely processed.
d) Cancellations and Modifications
You may cancel or modify your order before it is shipped by contacting us at [email protected]. Once the order has been shipped, cancellations and modifications are not possible.
5. Shipping and Delivery
a) Shipping Methods
We offer various shipping options. Shipping costs and estimated delivery times are displayed during checkout.
b) Delivery Issues
We are not responsible for delays caused by shipping carriers or customs processes. If your package is lost or damaged during transit, please contact us.
6. Returns and Refunds
a) Returns
Products can be returned within 14 days of receipt if they are unused, unopened, and in their original packaging. Return shipping costs are the responsibility of the customer unless the Product is defective.
b) Refunds
Refunds will be processed within 14 days of receiving the returned Product. Refunds are issued to the original payment method.
c) Non-Returnable Items
Certain Products, such as opened skincare items, are non-returnable for hygiene reasons.
7. Intellectual Property
All content on the Website, including text, images, logos, and graphics, is the intellectual property of Eicopharmaceuticals and protected by copyright laws. Unauthorized use is prohibited.
8. User Conduct
When using the Website, you agree to:
- Not engage in any unlawful activities.
- Not distribute malware, viruses, or harmful content.
- Not attempt to gain unauthorized access to our systems.
9. Disclaimer of Warranties
The Website and Products are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that the Website will be error-free or uninterrupted.
10. Limitation of Liability
To the fullest extent permitted by law, Eicopharmaceuticals shall not be liable for:
- Indirect, incidental, or consequential damages arising from the use of the Website or Products.
- Loss of data, revenue, or profits.
11. Indemnification
You agree to indemnify and hold harmless Eicopharmaceuticals, its employees, and affiliates from any claims, damages, or expenses arising from your use of the Website or breach of these Terms.
12. Governing Law
These Terms are governed by the laws of Egypt. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Egypt.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the revised effective date. Continued use of the Website constitutes acceptance of the updated Terms.
14. Contact Us
If you have any questions or concerns about these Terms, please contact us:
Eicopharmaceuticals
Maadi, 29 Al Tawfiq Tower
Mustafa Kamel Square, Street 9
Fourth Floor, Office 406
Email: [email protected]
Thank you for choosing EICOJOYA!